E. RESERVATION TERMS

All guests must have a reservation before visiting us or place an online request  before enter our venues.

NUMBER OF GUESTS PER RESERVATION

The maximum number of guests you will be able to book  online will be 6. If you wish to make a reservation for more than 6 people please contact our reception via tele phone or via email.

CHILDREN IN THE EVENINGS

We welcome children of all ages and believe we provide a great atmosphere for families to enjoy the restaurant experience. In the evening if guests wish to make a reservation with children unde the age of 8 please do so for no later than 6pm. When making a reservation please count children in te total number of guests and let is know if you need a high chair or space for pram/pushchair.

Please note: we politely request that children are always supervised and remain seatled at the table to allow our teams and other guests to move around the restaurant safely and maintain physical distance.  

CANCELLATIONS & DEPOSITS

PLEASE NOTE:
We will require a deposit of £10 per person, we require a minimum notice of 48 hours should you no longer wish to fulfil it, so we can automatically refund your deposit.
All transaction fees incurred on cancellation will be detracted from the deposit.

FAILURE TO CANCEL YOUR RESERVATION WITH THE REQUESTED NOTICE WILL RESULT IN LOSS OF DEPOSIT.

ONLINE PAYMENTS

Please note that all online payments and card holder ‘s data security compliance are handled by Stripe. We don’t hold credit card infomation in our servers.

ARRIVING AT OUR RESTAURANTS 

PLEASE DO NOT COME BEFORE YOUR RESERVATION TIME

In order to observe physical distancing guidelines safely and effectively, we ask that all guests arrive promptly and punctually. Please note, you may need to join a short queue outside, and a member of our team will be on hand to assist you and guide you to your table.

ALLERGENS

The team at Sambô take food safety very seriously and particularly so when it concerns allergens in food. It is very important for us that our industry supply this important information on the food we serve to our guests. On arrival we can provide our guests with a detailed list of allergen information upon request.

SMOKING

In line with legislation passed in 2007 Sambô is a no-smoking restaurant. We do not allow e-cigarettes inside either.

PETS & GUIDE DOGS

Animals are not accepted unless assisting guests with disabilities.

Our Reservation Terms and COVID Safety Measures may change as we update and amend where necessary.

PLEASE READ AND UNDERSTAND ALL RESERVATION TERMS.

BY MAKING A RESERVATION WITH US YOU ARE AGREEING TO THESE TERMS.

We ask that all of our guests respect and observe government and PHE/PHS guidelines during their visit to our restaurants This includes adhering to physical distancing measures.